Refund policy

Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@pulsarsupplements.com before sending any items back.

Please note that returns must be sent to:

FYNCON, 1 Rocky Lane, Aston, Birmingham, United Kingdom, B6 5RQ

Please do not send a return to the registered office unless this is confirmed as the correct returns address.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can contact us at info@pulsarsupplements.com with any questions about returns.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please provide photographs of any damaged packaging or products where possible, as this can help us investigate the issue.

Exceptions / Non-Returnable Items

Due to the nature of our products, opened or used supplement products cannot be returned for hygiene and safety reasons.

If you have received a defective, damaged or incorrect product, please contact us at info@pulsarsupplements.com so that we can assess the issue.

Gift cards cannot be returned or refunded.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us at info@pulsarsupplements.com before sending the item back.

Where an exchange is possible, we will provide instructions on how to proceed.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have additional cancellation rights under applicable consumer protection legislation.

Where applicable, these rights allow you to cancel your order within 14 days without giving a reason, subject to the relevant legal requirements and any applicable exceptions.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may then require additional time to process and display the refund in your account.

If you have not received your refund after the applicable processing period, please contact us at info@pulsarsupplements.com.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Email: info@pulsarsupplements.com

Pulsar Supplements Ltd
Company number: 16965263
Registered office: 18 Crewe Road, Castleford, WF10 3JS