Shipping policy
Shipping Policy
Pulsar Supplements Ltd ("we", "us" and "our") operates the Pulsar Supplements website at pulsarsupplements.com ("Website"). By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon the arrangements relating to our shipping service.
Shipping Costs
We offer FREE UK shipping to our customers.
Delivery Terms
2.1 Shipping, Processing & Delivery Time
Orders are usually dispatched within 1–3 business days of payment being received.
UK Standard Shipping generally takes 5–7 business days from dispatch.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier delays, adverse weather, national holidays or other unforeseen circumstances.
2.2 Dispatch Time
Orders are usually dispatched within 1–3 business days of payment of the order.
Our warehouse operates Monday–Friday during standard business hours, except on national holidays, when the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.
2.3 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Once an order has been dispatched, we may be unable to change the delivery address.
2.4 P.O. Box Shipping
We will ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.
2.5 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock item(s) and dispatch the remainder of the order where possible.
2.6 Delivery Time Exceeded
If your delivery has exceeded the estimated delivery time, please contact us at info@pulsarsupplements.com so that we can investigate the matter with the relevant shipping provider.
Tracking Notifications
Upon dispatch, customers will receive a shipping notification containing tracking information where tracking is available. Customers can use this information to follow the progress of their shipment based on the latest updates provided by the shipping provider.
Parcels Damaged in Transit
If you receive a parcel that appears to be damaged in transit, please contact us at info@pulsarsupplements.com as soon as possible.
Where possible, please photograph the damaged packaging and the contents of the parcel so that we can assist with any investigation or claim with the shipping provider.
If the parcel has been delivered without you being present, please contact our customer service team with details of the damage and any supporting photographs.
Cancellations
If you change your mind before you have received your order, we may be able to accept cancellations at any time before the order has been dispatched.
If your order has already been dispatched, please refer to our Refund Policy for information about returns and cancellations.
Insurance
Parcels are insured for loss and damage up to the value covered by the relevant shipping provider.
7.1 Process for Parcels Damaged in Transit
Where appropriate, we will process a refund or replacement once the shipping provider has completed its investigation into the claim.
7.2 Process for Parcels Lost in Transit
Where appropriate, we will process a refund or replacement once the shipping provider has conducted its investigation and confirmed that the parcel has been lost.
Customer Service
For all customer service enquiries relating to shipping or delivery, please email us at:
Pulsar Supplements Ltd
Company number: 16965263
Registered office: 18 Crewe Road, Castleford, WF10 3JS